Refund policy

30-Day Money-Back Guarantee

We want you to feel good about your Schnerds purchase. If you are not satisfied with your order, contact us within 30 days of delivery to request a return or refund.

To start a request, email info@schnerds.com with your order number and the reason for your request. Please do not return an item before contacting us. We will review your request and provide return instructions.

Return Eligibility

Unless otherwise stated on the product page, physical items must be returned in the same condition in which they were received, unworn or unused, with any original tags and packaging. Please include your receipt or other proof of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

Exceptions

Gift cards, digital or downloadable products, and items clearly marked “Final Sale” before purchase are not eligible for return.

Refunds

We will notify you after reviewing your request and any returned item. Approved refunds will be issued to your original payment method. Your bank or card issuer may require additional time to process and post the refund.

Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Questions

For questions about returns or refunds, email info@schnerds.com.