Skip to content

Got questions?

FAQs

Do you offer free shipping?

Yes. Free standard shipping is available on orders of $100 or more after discounts and before tax, delivered to the contiguous 48 United States and Washington, D.C. This includes Printify products, and no discount code is required. Select the free standard shipping option at checkout.

The offer excludes Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, and expedited shipping. Shipping for excluded destinations, orders below $100, and expedited services is calculated at checkout.

Items may ship separately. Production and delivery times vary by product. Check each product listing for timing details.

Returns

Schnerds offers a 30-day money back guarantee. We stand behind our products and your satisfaction. If you are not happy with your Schnerds contact us within 30 days of receiving your package and we will process a refund.

How do preorders and waitlists work?

Check the individual product page for its current status. Schnerds Seek the Something is currently listed as a book preorder. Aarg has a waitlist signup. A waitlist signup is not a purchase or a reserved item. Contact info@schnerds.com to confirm availability and timing before ordering.

What are they made of?

Every Schnerd is soft 100% polyester plush with embroidered details, built to survive years of real hugging.

Are they safe for kids? What age?

Schnerds are recommended for ages 3 and up. A few characters have small parts worth knowing about before gifting to little ones: Juniper and Hobart are weighted with poly beans, Hobart also has an internal spine for posing, and JimBob has a small plastic piece in his mouth. None are intended for children who still mouth their toys.

How do I clean them?

Spot clean with a gentle soap and let air dry. We don't recommend the washing machine or dryer, they're rough on the embroidery and stuffing.

How big is each plush?

Darlene: 9 inches tall
Hobart: 8 inches tall
Juniper: 8 inches tall
JimBob: 14 × 8 inches
Love Yourself Schnerd: 9 inches tall

Do you offer wholesale or bulk orders?

Yes! We work with retailers, schools, and organizations on wholesale and bulk orders. Visit our Wholesale page to learn more and get in touch.

Still have a question?

Contact us